1. Introduction

This Policy applies to all users of our website at https://lindaparadisgroup.com, customers who purchase our products, participants enrolled in our training and certification programmes, and any other individuals who communicate with us through digital or physical channels.

If you do not agree to this Privacy Policy, please discontinue use of our services immediately.

2. Information We Collect

We collect personal data through a variety of interactions. The categories of information we may collect include, but are not limited to, the following:

2.1 — Contact Interactions

1. Full name, email address, telephone number, and postal address.
2. Internet Protocol (IP) address.
3. Internet activity data (e.g. form submissions and browsing behaviour on our website).
4. Professional information, where provided by technicians or practitioners requesting training.

2.2 — Payment Transactions

1. Full name, billing address, shipping address, email address, and telephone number.
2. Order details and transaction history.
3. Payment transaction data processed via authorised third-party gateways (Stripe, PayPal).

2.3 — Account Registration

1. Full name, username, email address, postal address, and telephone number.
2. IP address and geolocation data.
3. Login activity and session information.
4. Social login credentials (if you authenticate via a third-party social platform).

2.4 — Newsletter & Marketing Subscriptions

1. Full name and email address.
2. Telephone number (where opted in to SMS or WhatsApp communications).
3. IP address and approximate geolocation.
4. Engagement metrics: email opens, link clicks, and interaction data.

2.5 — Orders & Professional Services

1. Full name, delivery address, contact details, and order history.
2. Commercial information regarding products and services purchased or enquired about.
3. Professional information (where enrolling as a certified technician or student).

2.6 — Legal & Regulatory Compliance

1. Name, address, contact details, purchase records, and invoices.
2. IP addresses and technical logs retained for fraud prevention and regulatory reporting.

2.7 — Analytics & Website Improvement

1. Anonymised IP address and approximate geolocation (country/region level).
2. Browsing activity data: pages visited, session duration, clicks, and navigation patterns.
3. Device type, operating system, and browser information.

2.8 — Personalisation & Marketing

1. Name, email, and postal address used to customise communications and offers.
2. Purchase history and on-site browsing activity.
3. Geolocation data and social media profile data (where a social account is linked).

3. How We Use Your Personal Data

We process your personal data only where we have a lawful basis to do so. The purposes for which we use your information include:

1. Processing, fulfilling, and managing orders, payments, and product deliveries.
2. Providing professional training, certification, and post-course support services.
3. Creating and managing customer accounts and active subscriptions.
4. Sending transactional communications, including order confirmations and service notifications.
5. Sending marketing communications and promotional offers — only where you have provided explicit consent, or where a legitimate interest applies.
6. Personalising your website experience and tailoring offers relevant to your preferences.
7. Conducting website analytics to monitor performance and improve user experience.
8. Complying with applicable legal, tax, financial, and regulatory obligations.
9. Detecting, investigating, and preventing fraudulent transactions and other unlawful activities.
10. Responding to enquiries, complaints, and requests submitted by users or customers.

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR) or equivalent legislation, we rely on the following legal bases:

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse usage, and deliver targeted advertising. The categories of cookies used are as follows:

You may manage, adjust, or withdraw your cookie preferences at any time by clicking the Consent Preferences link in the footer of our website.

6. Data Sharing & Third-Party Disclosure

Linda Paradis Group does not sell, rent, or trade your personal data under any circumstances. We share your information only with trusted third parties strictly necessary for the operation of our business:

All third-party service providers are contractually obligated to handle your personal data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations:

8. Your Data Protection Rights

Depending on your country of residence, you may be entitled to exercise some or all of the following rights:

1. Right of Access — Request a copy of the personal data we hold about you.
2. Right to Rectification — Request correction of inaccurate or incomplete information.
3. Right to Erasure — Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
4. Right to Restrict Processing — Request that we limit how we use your data in certain circumstances.
5. Right to Data Portability — Receive your personal data in a structured, machine-readable format.
6. Right to Object — Object to processing based on legitimate interests or for direct marketing purposes.
7. Right to Withdraw Consent — Withdraw any consent previously given for marketing or optional data processing, at any time and without penalty.
8. Rights Related to Automated Decision-Making — Not be subject to decisions based solely on automated processing where these have a significant legal or similar effect on you.

To exercise any of these rights, please submit a written request to support@lindaparadisgroup.com. We will respond within the timeframe required by applicable law (generally within 30 days). We may request verification of your identity before processing your request.

9. Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

1. SSL/TLS encryption for all data transmitted via our website.
2. Secure, PCI-DSS compliant payment gateways for all financial transactions.
3. Strict access controls limiting data access to authorised personnel only.
4. Regular security assessments and internal reviews of data handling practices.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is entirely infallible. We are committed to the continuous improvement of our information security practices.

10. International Data Transfers

Linda Paradis Group operates globally, and your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction.

In all such cases, we ensure that appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) approved by relevant regulatory authorities, or other recognised legal mechanisms — to protect your personal data in accordance with applicable law.

11. Currency & Payment Processing

All transactions for products, training courses, and services offered by Linda Paradis Group are processed in US Dollars (USD $), unless otherwise specified at the point of sale. This reflects our international operations and ensures consistency across global payment processing.

Customers residing outside the United States should be aware that currency conversion charges may apply, as determined by their bank, credit card provider, or payment service. Final amounts in local currency may therefore vary from the listed USD price depending on the applicable exchange rate and any bank processing fees.

12. Minors & Age Restrictions

Our website, products, and professional services are intended for use by adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information from our records.

If you believe we may have collected data from a minor, please contact us immediately at support@lindaparadisgroup.com.

13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this document and, where appropriate, notify affected users by email or through a prominent notice on our website.

Your continued use of our website and services following the publication of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us using the following details: